FAQS

1. What is Fitnovax?

Fitnovax is an online women’s fashion store offering stylish and comfortable products, including shapewear, bikini tops, tank tops, midi dresses, and maxi dresses.

2. How can I contact Fitnovax?

You can contact us anytime by email:

Email: support@fitnovax.shop
Phone: +1 2134741770

Our support team is available for order questions, product inquiries, shipping updates, returns, and general assistance.

3. What are your support hours?

We offer 24/7 online support via email.

Our office hours are:

Monday – Friday, 9:00 AM – 5:00 PM EST

4. Where is Fitnovax located?

Fitnovax
836 Traction Ave
Los Angeles, CA 90013
United States

5. How long does order processing take?

Orders are usually processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or holidays.

6. How long does shipping take?

Estimated delivery times may vary depending on your location and shipping method.

Typical delivery estimate:

United States: 7–15 business days
International Orders: 10–20 business days

Shipping delays may occur due to carrier issues, customs processing, weather, or other factors outside our control.

7. Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow some time for tracking updates to appear.

8. Can I change or cancel my order?

Please contact us as soon as possible at support@fitnovax.shop.

We will do our best to help, but once an order has been processed or shipped, we may not be able to make changes or cancellations.

9. What is your return policy?

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

10. How do I start a return?

To start a return, contact us at:

support@fitnovax.shop

Please do not send items back without first requesting a return. Items returned without approval may not be accepted.

11. What items cannot be returned?

The following items may not be eligible for return:

Worn or used items
Washed or damaged items
Items without tags or original packaging
Sale items
Gift cards
Custom or personalized items
Personal care items

For questions about a specific item, please contact us.

12. Do you offer exchanges?

The fastest way to exchange an item is to return the original item first. Once the return is accepted, you can place a new order for the item you want.

13. When will I receive my refund?

Once your return is received and inspected, we will notify you whether your refund is approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or credit card company may take additional time to process the refund.

14. What should I do if I receive a damaged or wrong item?

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately at:

support@fitnovax.shop

Please include your order number and clear photos of the issue so we can assist you quickly.

15. Do you ship internationally?

Yes, Fitnovax may offer international shipping depending on the destination.

International customers are responsible for any customs duties, taxes, or import fees required by their country.

16. Who pays for customs, duties, or taxes?

For international orders, customers are responsible for customs duties, import taxes, and related fees charged by their country.

Fitnovax is not responsible for customs delays or additional charges.

17. What if my package is lost or marked delivered?

If your package is marked as delivered but you did not receive it, please check with your local carrier, neighbors, building office, or mailroom first.

You can also contact us at support@fitnovax.shop for assistance.