Shipping policy

At Fitnovax, we are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or holidays.

During high-volume periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

Shipping Time

Estimated delivery time depends on the customer’s location and the selected shipping method.

Typical estimated delivery time:

United States: 5-7 business days
International Orders: 10–20 business days

Please note that delivery times are estimates only and may vary due to shipping carrier delays, customs processing, weather conditions, or other factors outside our control.

Shipping Cost

Shipping costs are calculated and displayed at checkout before you complete your order.

From time to time, Fitnovax may offer free shipping promotions. Any free shipping offer will be clearly shown on our website or at checkout.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow some time for tracking information to update after your package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

Fitnovax is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

If you entered the wrong shipping address, please contact us as soon as possible at:

support@fitnovax.shop

We will do our best to assist, but we cannot guarantee changes once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Fitnovax is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

If your package is marked as delivered but you have not received it, please check with your local carrier, neighbors, building office, or mailroom.

For further assistance, contact us at:

support@fitnovax.shop

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

Fitnovax is not responsible for delays caused by customs clearance.

Shipping Restrictions

We reserve the right to refuse or cancel orders that cannot be shipped to certain locations due to shipping carrier limitations, legal restrictions, or address-related issues.