Refund policy

Fitnovax has a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at:

Email: support@fitnovax.shop

If your return request is accepted, we will send you return instructions and details on how and where to send your package.

Returns should be sent to the following address:

Fitnovax
836 Traction Ave
Los Angeles, CA 90013
United States

Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at:

support@fitnovax.shop

Damages and Issues

Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at support@fitnovax.shop.

We will review the issue and work to make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Personal care items
Custom or personalized products
Final sale items
Gift cards
Items that have been worn, used, washed, damaged, or returned without original tags and packaging

Please contact us if you have questions about whether your item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you currently have. Once your return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.

As with our standard return policy, the item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: